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EMAIL FAQ 16: Retrieving deleted messages

Created on:  8/14/06

Last updated:  9/7/07

Applies to:

E-mail Client
All

Browsers
All

Operating System
All

QUESTION:

Can I retrieve messages that I accidentally delete from my Deleted Items folder?

ANSWER:

If you are using Outlook Web Access (OWA), you can access your deleted messages for up to a week after the deletion.

  1. Log on to OWA.
  2. Click the Options tab.
  3. Underneath the Recover Deleted Items heading, click the View items button.
  4. On the Recover Deleted Items window, highlight the item(s) that you want to recover.
  5. Click Recover button. The item will be placed in your Deleted Items folder.