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Mercyhurst FAQs

E-mail

System Compatibility

  1. What software works with the Exchange server?  ANSWER
  2. Can I use Outlook Express or must I use Outlook?  ANSWER
  3. Can I access e-mail on a Macintosh?  ANSWER

Outlook Web Access (OWA) System Features

  1. What features are available?  ANSWER
  2. Where are my e-mail messages stored?  ANSWER
  3. How much e-mail space do I have?  ANSWER
  4. How can I change my password?  ANSWER
  5. How do I set a vacation message in OWA?  ANSWER
  6. How do I set an out of office message in OWA?  ANSWER
  7. What's the difference between the Premium and Basic access options?  ANSWER
  8. Why can't I see the Rules tab in Webmail?  ANSWER
  9. Why am I missing some options on the Options tab in Webmail?  ANSWER
  10. How can I forward my e-mail?  ANSWER
  11. Why am I getting a lot of e-mails from my Mercyhurst e-mail address in the e-mail account to which I am forwarding?  ANSWER
  12. Why are there messages in the Deleted items folder of my Mercyhurst account when I forward my messages to another e-mail account?  ANSWER
  13. How do I find out if I have any quarantined e-mails?  ANSWER
  14. I'm missing some e-mails. Where can I look?  ANSWER
  15. Why do messages disappear from my e-mail folders when I use Webmail?  ANSWER
  16. I received an e-mail saying that I have some quarantined e-mails. What do I do? ANSWER
  17. How do I create a customized e-mail signature?  ANSWER

Problems and what to do

  1. What happens if I exceed my disk quota?  ANSWER
  2. Can I retrieve messages that I accidentally delete?  ANSWER
  3. How do I access Webmail outside of the United States?  ANSWER
  4. Why do I have issues accessing my e-mail with a Blackberry?  ANSWER
  5. Why are some of the e-mail features not working when I access e-mail with my Blackberry?  ANSWER

Outlook System Features

  1. How do I set a vacation message in Outlook?  ANSWER
  2. How do I create a customized e-mail signature?  ANSWER
  3. How do I archive e-mail in Outlook?  ANSWER
  4. How do I retrieve archived e-mails?  ANSWER
  5. How can I hide the archived folder?  ANSWER

Network

WebDAV

  1. What is WebDAV?  ANSWER
  2. How do I connect to the H: drive (home folder) using WebDAV?  ANSWER
  3. How do I connect to Plato using WebDAV?  ANSWER
  4. Why do I keep getting the prompt for username and password when trying to access my H: drive (home folder) using WebDAV?  ANSWER
  5. When should I use WebDAV?  ANSWER

users.mercyhurst.edu Websites

  1. Why can't I view my users.mercyhurst.edu site?  ANSWER
  2. What are my options now that I can't publish a web site in my WWW folder?  ANSWER

Mapping network drives

  1. How do I map the H: drive (home folder) if I am a student?  ANSWER
  2. How do I map the H: drive (home folder) if I am an employee?  ANSWER
  3. How do I map the S: drive (department share)?  ANSWER
  4. When should I map a drive/mount a share?  ANSWER

Passwords

  1. What is the new nework/e-mail password policy?  ANSWER
  2. Why is the password policy changing?  ANSWER
  3. Why am I unable to log onto webmail?  ANSWER
  4. How do I change my network/e-mail password?  ANSWER

Hardware & Software

  1. How do I open Microsoft Office 2007 documents in Microsoft Office 2003?  ANSWER
  2. How do I install the Office 2003 Compatibility Pack?  ANSWER

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